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I had a similar experience. Enrolled child in all the subject papers back in May. Then bought all the past papers for practice at home. She came home in tears yesterday as she wasn't on the school's list. Never received an order confirmation email, erroneously assumed everything went through at the time. Phoned ICAS yesterday and the info I received was "the order looks weird and only the maths paper has been ordered." Told it was now up to the school to enrol her for remaining papers. Pretty disappointing.

I am really disappointed with the conversation with young man from ICAS today. I was calling as due to error on your website my son is going to miss out on all ICAS assessment. The lack of understanding and will to help anyhow was just shocking. Refusing to transfer to someone who has more power was another thing. But the manager of this man simply refusing to talk to me at all was an apogeum of it all and is showing comolete lack of respect to the client. I would understand if we would miss the enrolling dates. But not even trying to solve the problem caused by the error on your website is cruel and unhuman. I am still trying to figure out how to tell my son he is not sitting the dig tech test tomorrow... Or any other ICAS test this year. Shame shame on you ICAS people!

Have you stopped to wonder why parents are calling?? Could it be because your booking system is completely flawed. Our child was booked for 4 tests, no receipt was provided and we find out this week that when the transaction went through it did so for only one of the tests. So perhaps it's not a case of people trying to book "late", but more of a fact that your systems didn't bloody work in the first place!!! The added stress this places on parents and of the children is far more of an issue than your call centre staff having to answer phones. I had a child come out of school crying because she thought she had done something wrong or missed the test. When in fact it turns out the test booking transaction never went through. You need to do a complete review of your systems and processes to prevent this occuring again!! #dobetterbebetter

My child missed the writing. I’ve paid and she was at school but apparently not on the schools list. She sat the digi tech test the same day the writing one was run. I paid in July and have the confirmation emails. Will she be able to sit the writing seeing as that is an error on your behalf? That is her best talent and she has been waiting months to do that one.