ICAS FAQs for parents and children
Paying
Please check the system status updates page to see if the shop is up and running. If it is, please try accessing the shop again.
Terms and Conditions for purchasing through the shop can be found here.
The Parent Payment System (PPS) is our easy to use system that allows you to make direct payments for your child’s ICAS assessments. To use this system, your school will need to sign up for PPS and share the system registration details with you. Find more information on the PPS here.
Janison Solutions Pty Limited is required to be registered and to collect NZ GST from NZ resident consumers. Please refer to the below links for more information on our GST requirements.
Supplying remote services into New Zealand
For your reference, Janison Solutions Pty Limited’s New Zealand GST number is 133-788-735.
We run alternate testing centres for children that would like to sit ICAS with our Janison Exam Management team. Click here for more information.
We run alternate testing centres for children that would like to sit ICAS with our Janison Exam Management team. Click here for more information.
Yes, your child is allowed to sit at a higher level than the year they are currently enrolled. Please note that reports/certificates will appear on the higher year level selected.
Please contact our customer service team:
1800 931 775 (Australia toll-free)
0800 440 904 (New Zealand toll-free)
+61 2 8267 8800 (International)
Email: [email protected]
If your child is sitting ICAS at school, the school will run everything from here, including sending home your child's results once received by post. You will be able to view released results both from the back of your child's printed ICAS certificate and in the Student results portal (results portal login details are located on the back of any current or previous year's ICAS certificate).
Setting up
Please contact our customer service team:
1800 931 775 (Australia toll-free)
0800 440 904 (New Zealand toll-free)
+61 2 8267 8800 (International)
Email: [email protected]
Or submit your enquiry here.
Spelling Bee and Writing require the locked-down browser application.
The supervising teacher will provide extra exam time to children that experience issues on test day.
You can visit our ICAS practice tools page for information on how to prepare. This page includes past papers, more information on our exam practice tool RiSE+, sample questions and support videos to give your child an idea of what it feels like to sit an ICAS test.
You can learn the different type of question types in ICAS in this video.
Sitting the test
Please visit https://icas.site/start to access the assessments portal. When using an iPad to access the locked-down browser, please visit https://icasassessments.janisoninsights.com
Unfortunately, your child can only complete ICAS in the specific sitting window for their subject, unless advised otherwise.
Please contact our customer service team:
1800 931 775 (Australia toll-free)
0800 440 904 (New Zealand toll-free)
+61 2 8267 8800 (International)
Email: [email protected]
Working out paper is approved for use following the rules of the assessment, but this is ultimately up to the supervising teacher.
Accessing the results
You can access your child's results online via our Results portal using your TAP-ID and PIN approximately 15 business days after the final sitting day of each ICAS subject. You can also follow the ICAS parents/students guide which provides a detailed explanation on how to view results.
Results are released to schools approximately 10 business days after the final sitting day of each ICAS subject. Results are then available to parents and students approximately 5 business days after schools receive them. Certificates are sent to your child's school approximately 4 weeks after the final sitting day for each subject (except Writing which is 7-9 weeks). Your school will distribute them to you at their discretion.
Yes, you will receive an email to advise that your child's results are ready to view online. Your child's school will also notify you when your certificate is available.
Please contact our customer service team:
1800 931 775 (Australia toll-free)
0800 440 904 (New Zealand toll-free)
+61 2 8267 8800 (International)
Email: [email protected]
Your child’s TAP-ID and PIN are on the back of their hardcopy certificate and will be the same as previous years’ certificates. If you have misplaced a certificate or are waiting for a certificate to be given to you, you can fill out this request form. Please note, there is a wait time of 1-3 business days to receive your TAP-ID and PIN through this method. TAP-ID and PIN will be issued once the online reports for that subject are published each school year.
Please contact our customer service team:
1800 931 775 (Australia toll-free)
0800 440 904 (New Zealand toll-free)
+61 2 8267 8800 (International)
Email: [email protected]
Unfortunately, we do not provide access to the questions for our assessments. You are able to find a detail overview of the questions for each subject in the results portal.
You can find our refund policy here.
We send surveys to both schools and parents after each event. If you would like to provide feedback, these surveys are the best way to do so. Alternatively, please call or email our customer service team.
Please see the table below for the awards bands for an ICAS test.
ICAS awards | Percentile categories for awards |
---|---|
High Distinction | The top 1% of participants |
Distinction | The next 10% of participants |
Credit | The next 25% of participants |
Merit | The next 10% of participants |
Participation | All remaining participants |
For Australian schools:
- ICAS certificate reprint, admin fee and shipping costs - $40 (excluding GST)
For international schools:
- ICAS certificate reprint including shipping costs for schools- $50 (excluding GST)
To get an ICAS certificate reissued please contact customer service here.
The cost to get an ICAS medal reissued is $200 (excluding GST) + courier fee.
To get an ICAS medal reissued please contact customer service here.