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Reach FAQs For Schools

Get started and order

A school code and password were issued to your school when it initially registered with ICAS Assessments. The teacher at your school who coordinated ICAS in previous years may know the details. Alternatively, contact us or use the online forgot password to reset your password.
Log in to the Shop and click on My Account to view the primary contact email and address details that we have on file for your school.
Click here to contact us.
We use the primary contact email address to send official notifications including order confirmations, account activations for the Assessments Portal and results release announcements.
It is possible your school’s firewall is blocking access to the Shop. Please contact your school’s IT department for assistance. If you are still experiencing difficulties, please contact us.
The Parent Payment System is our easy to use system which allows parents to make direct payment/s for their child’s ICAS assessment/s.
No, the Parent Payment System is only available for ICAS.

You can find an in depth comparison of ICAS vs Reach in our blog here.
  • The Shop is where tests are purchased and schools sign up for the Parent Payment System. You will need your 8-digit school code and password to log in to the Shop.
  • The Assessments Portal is where Reach tests are run. If you have run Reach online previously, you can log in to the Assessments Portal using your email address and password. If you are a first-time user o the Assessments Portal, you will need to create a new account to gain access.
  • The Results Portal is where results can be viewed and analysed. To log in use the same 8-digit school code and password as the Shop.
For support and templates, please go to the Reach support page.
The support link will also be available from the Assessments Portal this year for easier access.
  • If you have forgotten your login details, go to Forgot your Password. Enter your email address most likely used when you first activated the account (this is usually your work email address). You will be asked to set a new password
  • If you are a new school, an activation email will be sent to your school's nominated administration email address shortly after your order is placed online.

I ordered online but did not receive my invoice.
All invoices go to the school’s administration email that we have on file.

GST LIABILITY FOR SALES IN NEW ZEALAND

Janison Solutions Pty Limited is required to be registered and to collect NZ GST from NZ resident consumers. Please refer to the below links to the NZ IRD and Deloittes which stated that non-NZ businesses providing remote online services to NZ consumers and that the total supplies exceed NZ$60,000 per annum are required to be registered for NZ GST.

https://www.ird.govt.nz/gst/gst-for-overseas-businesses/supplying-remote-services-into-new-zealand

https://www2.deloitte.com/nz/en/pages/tax-alerts/articles/gst-on-remote-services.html
Janison Solutions Pty Limited’s New Zealand GST number is 133-788-735.

Communicate

Yes, we have standard templates that your school can adapt to suit your needs. Please visit the Reach support page here.
Here is the information about ICAS Assessments privacy policy.

Prepare for testing

  • There are two types of teacher roles in the Assessments Portal: Teacher and Unrestricted Teacher. We recommend that any staff who are going to be supervising the test on test day be assigned the Unrestricted Teacher role and not the Teacher role, so as to have access to all students who will be sitting the Reach tests. This is especially useful for secondary school staff who are supervising students from different home-room classes. If you wish to allocate the Teacher role to your staff, you will need to ensure that you include class information in your student import and that you assign class(es) to teachers. Students can only be allocated to one class in the Assessments Portal. The class field is not mandatory for Reach when uploading student details into the Assessments Portal.
  • If there are staff in the school with the Teacher role, you must assign them a class. To do this, click “Assign classes to teachers” from the School Coordinator dashboard. The Teacher’s account must have been activated prior to assigning classes to teachers.
  • Note: As the School Coordinator and Unrestricted Teacher roles have access to all students in the Assessments Portal for your school, you do not need to assign them any classes.
Class field is not a mandatory field for ICAS Assessments or Reach Assessments. It is at the school’s discretion to include a class to assist with the process of printing student logins and result analysis.
If you have already uploaded your student data without classes, you will need to reupload the spreadsheet with the class field populated. You can only add a class to existing individual student records if the class already exists in the Assessments Portal.
All the user roles except School Leader can edit the name of a student. It is important that the student’s name is spelled correctly in the Assessments Portal as this is how it will appear on their ICAS and Reach certificates. To edit student information, log in to the Assessments Portal, go to Management Students, click the student’s name that you wish to edit and then click Edit Student.

Note: Any changes to student information, e.g. Name, DOB, must be done prior to the student sitting the assessment.
All the user roles except School Leader can edit the name of a student. To edit student information, log in to the Assessments Portal, go to Management Students, click the student’s name that you wish to edit and then click Edit Student.

Note: Any changes to student information, e.g. Name, DOB, must be done prior to the student sitting the assessment.
Gender is not a compulsory field. If you upload this information into the Assessments Portal, it will appear in the online reports where you will have an option to view results by gender. Gender information is only visible in the school reports.
If your school is interested in analysing results by gender you can include gender information when you import student data into the Assessments Portal. By doing this you will subsequently be able to filter by gender when viewing the student reports in the Results and Reports Portal.
Please contact us so the correct licences can be issued.
The LDB app named Janison Replay is designed to prevent students from accessing other applications such as web pages, software or hardware features during the live assessment. It also includes disable features such as the camera, spell check, screenshot, home, keyboard shortcuts, back and power buttons. For more information consult the Locked Down Browser page.
Reach Spelling and Reach Writing both require the LDB application, Replay. Only one download of Replay per device is necessary.
Please use the Technical Readiness Test to assess suitability.
This is required to assess if student devices meet all the technical requirements.
Chromebooks must be running as Managed Devices in Kiosk mode for assessments requiring the locked-down browser application. See full technical requirements for Chromebooks and other supported devices.
Yes, as long as it has a suitable internet connection.
Yes, as long as it has a suitable internet connection. We recommend that you limit a test session to a maximum of 100 students.

Sit the test

Yes. On the day of the Reach test, the supervising teacher needs to log in to create and start the test session.
Yes. There are test supervision instructions (PDFs) for each subject of Reach assessments. They can be found on the Reach Support Page or can be accessed from the Assessments Portal dashboard.
In addition, once a user has logged into the Assessments Portal, you can access the test supervision instructions from the dashboard.
You can schedule them before, during or after school.
Give your students the URL: icas.site/start.
Each student is provided with their own unique one-time code to access their test. They access their test via a test session code that the teacher creates on the day of the test. In addition, the student can only access the test once the teacher has started the test session. The teacher monitors the students that are sitting the test during the test session via the Supervise Live Test screen in the Assessments Portal.
  • If a student, for example, becomes ill during the test the teacher will pause the student’s test. This means that the student will not be able to access it from home. Where appropriate, on a subsequent day within the official sitting period, the teacher can create a new test session for the student. The student can continue with their test using the same one-time code and the newly created test session code.
  • Pause is used to temporarily stop a student’s test. They will be postponed when the session closes at the end of the day. And then the student’s test can be restarted another day with a new session code and the student can continue where they left off.
If a student logs in to a test AFTER you have started the test session, you will have to manually allow them into the test. Do this by clicking on the Waiting Entry tab. Check the box next to each student’s name, then click Allow Start. Click Confirm.
Click Start Session on your Supervise live test screen.
  • Reload the page/refresh the browser and the question should render correctly.
  • If the question is still not rendering correctly, check the browser and device meet the technical specifications for the test.
  • If the issue is confined to only a few students in the session, then it’s most likely a connectivity issue and you will need to seek assistance of your IT team.
Check the students have entered the test session code first and then their own one-time code and they have not been mixed up. Both codes are 8-characters in length.

Review results

The results for all tests are available in the Results Portal. Access to the Portal can be done in the following ways:
  1. Go to the Results Portal and log in using your school’s 8-digit school code and password.
  2. Go to the Assessments Portal and click on Results on the dashboard or on the Results icon in the navigation bar and follow the link. You will be taken directly to the Results Portal through a single-sign-on process.
It is up to your school whether you choose to print the Reach student certificates. The certificates are available for printing by the school or the individual student in the Results Portal.
Students can access their results from student Results Portal. The Reach student handout provides a student with their personal login details for the Results Portal. The school can print the handouts from the Result and Reports Portal and distribute to the students.
Need further support?
Our customer service team is ready to assist you with your queries.
Contact us
Schools outside of Australia and New Zealand: Please contact your local representative.
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student taking the Reach test